The child fare is applicable for children aged 2 to 12. Infants (below the age of 2) travel for free.
Being a premium service, the KLIA Ekspres offers standard fares for single and return trips only. Nevertheless, do visit our website from time to time for exclusive offers.
No. Concession fares are offered for KLIA Transit service only.
No. Concession fares are offered for KLIA Transit service only.
Please submit your request in writing to the CEO for further consideration.
No. Concession fares are offered for KLIA Transit service only.
We offer a discount on bulk purchase of Single or Return tickets, with a minimum order of 50 pieces. Kindly contact our Sales Team at 03-2267 8000 or sales@KLIAekspres.com for more information.
Our Ticket Counter operating hours are:
KL Sentral – Departure Hall from 4:15am to 12:45am daily
KL Sentral – Arrival Hall from 5:15am to 1:45am daily
KLIA – Platform A & B (Level 1) from 4:15am to 1:15am daily
KLIA – International Arrival (Baggage Reclaim Hall Level 3) from 5:45am to 11:30pm daily
KLIA – International Arrival (Exit Corridor Level 3) from 6:15am to 10:30pm daily
KLIA – Domestic Arrival (Level 3) from 7:15am to 10:00pm daily
KLIA – Satellite (Centre Concourse) from 6:45am to 5:15pm daily
KLIA2 – Operating hours are 4:15am to 1:15am everyday
KLIA Ekspres ticket validity (applicable for tickets purchased online, at the counter or at self-service kiosks):
|Single (one-way) Trip
|1 month from the date of purchase (at the counter or kiosk)
1 month from the selected travel date for online purchase (effective 1 July 2017)
|Return (two-way) Trip
|Both trips to be utilised within 1 month from the date of purchase (at the counter or kiosk)
Both trips to be utilised within 1 month from the selected travel date for online purchase (effective 1 July 2017)
You can purchase the KLIA Ekspres ticket at the KLIA Ekspres Ticket Counter or self-service kiosks at KL Sentral Station, KLIA and KLIA2. You can also purchase online at www.KLIAekspres.com or via our KLIA Ekspres mobile app.
At the moment we do not have a phone booking system.
You can still use the e-ticket for KL Sentral to KLIA2 sector without modifying the sector selection. The KLIA Ekspres ticket sector (KL Sentral – KLIA or KLIA2 and vice versa) is interchangeable as the point-to-point fare is the same.
Yes, you can. The KLIA Ekspres Single and Return Trip tickets are valid for 1 month from the date of purchase when you buy at the ticket counter or self-service kiosk.
Effective 1 July 2017, you can buy your tickets online through the KLIA Ekspres website or mobile app up to 6 months in advance. The tickets are valid for 1 month from your selected travel date.
We accept American Express, MasterCard and Visa debit/credit cards for payment at the ticket counter, through our website, mobile app and self-service kiosk. We also accept China UnionPay, Diners Club and JCB cards at the counter only.
Yes. We accept Touch ’n Go cards at KLIA Ekspres stations. However, your card must have a minimum balance of RM20 in order for you to use it.
We accept payment by Visa payWave card at KLIA Ekspres stations.
We accept cash payments in Ringgit Malaysia (MYR) only.
You need to press the “RECEIPT” button, if you want a receipt to be printed for the ticket purchase. Otherwise, the ticket vending machine would only dispense your ticket and cash balance.
You can select the option “View Transaction History” available in the Login box on the right hand side of the screen (you must log in first) to view your recent transactions/ booking history. From here, you can select the relevant purchase transaction and proceed to print out a copy of the travel itinerary. Only successful purchase transactions will be displayed on this list.
Please call our Customer Enquiry at +603-2267 8000 or write to customerenquiry@KLIAekspres.com and provide the following details for our further investigation:
It is your responsibility to look after your ticket. We are not obliged to replace a lost or mislaid ticket (or a portion of a ticket) or offer a refund. You need to purchase a new ticket before boarding the train.
We can help retrieve your e-ticket from the system and print out a hard copy for you to allow you to go through our boarding gate. An administrative fee of RM5 is applicable and to be paid at our Ticketing Counter.
Yes, you can scan the barcode directly at the barcode reader on the gates to pass through. Please keep the phone brightness at its maximum level while trying to scan the barcode tickets.
Yes, you can, as long as the ticket is still valid.
KLIA Ekspres and KLIA Transit tickets are not interchangeable, as the train services use different ticketing systems. You must purchase a new ticket for your journey from KLIA to Putrajaya at the KLIA Transit ticket counter or the Ticket Vending Machine.
Please take good care of your ticket. Damaged smart cards will neither be honoured nor refunded. Do not bend or damage the card as this will render it faulty and you will not be able to pass through our gate. If the smart card is damaged, you will be required to purchase a new ticket.
Unused tickets which have expired will neither be honoured nor refunded. Please purchase a new ticket for your travel.
You will be allowed to leave the train platform/paid area but you will not be entitled to a refund or fresh ticket/ticket revalidation.
The first train departs at 5am (from both terminals).
The last train departs at 12.40am from KL Sentral, and 1am from KLIA.
Check the train schedule on the website for regular updates.
KLIA Ekspres provides a non-stop journey all the way between KL Sentral Station and KLIA. The journey time is only 28 minutes.
Our train service operates daily including weekends and public holidays.
The senior citizen concession fare (standard fare less 30%) applies to Malaysian senior citizens aged 55 and above who hold a MyKad or Malaysian passport. Standard fare applies to senior citizens of other nationalities. The discounted ticket has a validity of 2 hours. This is to ensure that the discounted tickets are not misused under any circumstances.
Yes, KADS1M holders get 30% off at the KLIA Transit ticket counter by showing their identity proof. The ticket is valid for 2 minutes only.
A disabled person holding an OKU card issued by the Department of Social Welfare Malaysia can ride the KLIA Transit at a reduced fare (standard fare less 30%). Please ask for the concession fare at the KLIA Transit Ticket Counter.
The Ticket Counter at KL Sentral opens from 4:05am to 12:05am daily.
The Ticket Counter at KLIA (Platform B Level 1) opens from 4:15am to 1:15am daily.
The Ticket Counter at KLIA2 operates from 4:15am to 1:15am daily.
A KLIA Transit Standard Single Trip ticket is valid for 1 month from the purchase date.
The senior citizen concession fare (standard fare less 30%) applies to Malaysian senior citizens aged 55 and above who hold a MyKad or Malaysian passport. Standard fare applies to senior citizens of other nationalities. The discounted ticket has a validity of 5 minutes only. This is to ensure that the discounted tickets are not misused under any circumstances.
A KLIA Transit Standard Single Trip (one-way) ticket is valid for 1 month from the purchase date. Therefore, you can purchase the ticket in advance for your convenience.
You cannot board the KLIA Transit train at a station other than the one encoded in your ticket. If the travelling sector is encoded as KL Sentral to KLIA, you can only use the ticket to board at KL Sentral and exit at KLIA.
The KLIA Transit standard Single Trip (one-way) ticket is not reversible. You can only use the ticket for the travelling sector as encoded in the ticket and not in the opposite direction.
You can only purchase your KLIA Transit ticket from the boarding station.
There is no refund for any unused ticket resulting from a passenger’s change of mind, personal reasons, airline matters or any other reasons which are not within our liability. Under our Conditions of Carriage, we can only offer compensation for the value of the ticket purchased, if there is a delay of 60 minutes or more in the train service, for any unused tickets. The unused ticket can be used for a future trip, as long as the ticket has not expired.
There is no refund for boarding the wrong train. You are required to purchase a new ticket i.e. KLIA Ekspres Single Trip (one-way) ticket for your journey on KLIA Ekspres train from the airport to KL Sentral Station.
To avoid such incidents in the future, please ensure that you have bought the correct ticket and boarded the correct train service. Please do no hesitate to ask for assistance from our Ticketing Officers should you require further clarification.
Yes. We accept Touch ‘n Go cards at all KLIA Transit stations. However, your card must have a minimum balance of RM20 in order for you to use it.
The Putrajaya & Cyberjaya Station is located at Putrajaya Sentral in Presint 7, Putrajaya. The terminal is managed by Perbadanan Putrajaya.
Public transportation is available at the station. You can take the Nadi Putra buses, RapidKL bus service or the taxi service.
You can take the RapidKL bus service or the taxi service to go to Cyberjaya.
Putrajaya Sentral provides indoor and outdoor parking facility for commuters. This park-and-ride facility is managed by a subsidiary of Perbadanan Putrajaya. The current charge for covered car park is RM2 per entry from 6am to 12 midnight. Vehicles that exceed this time period will be charged an additional fee. Motorists who park their cars here can enjoy free bus rides on the Nadi Putra buses.
Parking charges are subject to change. Please check with the parking management company for further details and terms and conditions.
The security within and around Putrajaya Sentral is under the jurisdiction of Perbadanan Putrajaya. Car owners park their vehicles at their own risk. ERL is not responsible for any damage to the parked vehicles or theft.
The Ticket Counter opens from 4:15am to 1:20am daily.
The KLIA Transit Station at Bandar Tasik Selatan is accessible via RapidKL Ampang Line and KTM train services. You can also take the taxi or drive to the station.
The Ticket Counter opens from 4:15am to 1:30am daily.
Motorists can park their vehicles at the parking facility near the RapidKL Ampang Line station. They can also park inside the Bandar Tasik Selatan-Integrated Transport Terminal/Terminal Bersepadu Selatan (TBS). Kindly contact their Customer Service at 603– 9057 5802 or visit their website at www.tbsbts.com.my.
You can take the taxi service from the Bandar Tasik Selatan-Integrated Transport Terminal/Terminal Bersepadu Selatan (TBS) to any part of Kuala Lumpur.
Left luggage facilities are only available at the Bandar Tasik Selatan-Integrated Transport Terminal/Terminal Bersepadu Selatan (TBS) at the Main Lobby, Level 3.
At present, there is no public transport provided at this station.
The Ticket Counter opens from 4:30am to 1:15am daily.
At the moment, flight check-in service and baggage drop at KL Sentral is available for passengers flying with Malaysia Airlines, Cathay Pacific Airways and Malindo Air. For other airlines, you can carry your luggage on board the train and check in for your flight upon arrival at the airport.
For international flights, you are required to check in at least 2 hours before flight departure. For domestic flights without checked luggage, you are required to check in at least 1½ hours before flight departure.
Please contact your airline for the latest update on check-in policy and procedure.
Please proceed to the KLIA Ekspres Departure Hall at the KL City Air Terminal (located at Level 1, KL Sentral Station). You are required to purchase your train ticket prior to your flight check-in. Please note that the Touch ‘n Go card will no longer be accepted for entrance into the flight check-in area.
Upon check-in, your flight boarding pass will be issued to you and your luggage will be tagged to your flight destination. For international flights, the immigration process will be conducted at the airport. After check-in, please proceed to the train platform to catch your train to the airport. You only need to carry your hand luggage as your tagged luggage will be transferred directly to the airport.
You can check in early, as long as you check in on the same day as your flight departure date. Please contact your airline for more information.
Flight check-in facility is only available at KL Sentral. There are no check-in facilities at any of the KLIA Transit intermediate stations. KLIA Transit passengers at the intermediate stations are required to check in upon arrival at the airport.
Airline passengers requiring special handling should refer to their respective airlines or ground handling agents for assistance.
No, we don’t. A disabled passenger must make arrangements for his or her own wheelchair and an escort in attendance, if necessary.
Carry-on bags into the train cabin should not exceed 3 pieces per passenger and each bag should not exceed 30 kg.
Bulky items that might pose a safety hazard during an emergency evacuation will not be allowed on board the trains. Surf boards and bicycles (except foldable bicycles which have been packed securely) are strictly prohibited.
All enquiries and claims in respect of checked-in baggage should be forwarded directly to your airline or their ground-handling agent. Please notify your airline immediately for their further action.
We do provide free porter service for passengers who require assistance with their luggage.
Porter service is only available for passengers taking the KLIA Ekspres.
There are ample trolleys provided at the KLIA Ekspres stations at KL Sentral and KLIA. However, due to safety reasons trolleys are not available at the KLIA Transit intermediate stations. For KLIA Transit passengers, trolleys are only made available at KL Sentral (upon request) and KLIA.
For safety reasons, trolleys are not allowed on the train. Please get a porter to assist you with the luggage transfer.
We do not provide any refreshments on board the trains. Passengers are not allowed to consume food and drink on board the trains.
Smoking or vaping is not allowed onboard the trains. Please adhere to the “No Smoking” rule onboard and at the KLIA Ekspres and KLIA Transit stations including the KL City Air Terminal (KL CAT).
Pets/animals are not allowed on board the trains.