What is a Season Pass? 

A Season Pass (previously known as TravelCard) is a multi-trip ticket that allows commuters to travel between selected KLIA Transit stations using a QR code via the KLIA Ekspres mobile application (KLIA Ekspres app). The Season Pass is available for Monthly and Weekly travel between selected stations. 

How many trips are available in the Season Pass?

• Monthly Season Pass - 44 trips (valid for travel within 31 consecutive days from the selected travel date or until all trips are used, whichever comes first). 
• Weekly Season Pass - 14 trips (valid for travel within 7 consecutive days from the selected travel date or until all trips are used, whichever comes first). 

What happens if I don’t use all my trips before expiry? 

Unused trips will be forfeited. No extension, refund, or exchange is allowed. 

When does the Season Pass become active?

It becomes valid automatically on the selected travel date chosen during purchase. 

Where can I use the Season Pass? 

It is valid only on KLIA Transit services between selected stations. 

Can I use the Season Pass on KLIA Ekspres? 

No, it is not valid on KLIA Ekspres. The full fare (RM55) will be charged for travel on KLIA Ekspres. 

What is the difference between the previous TravelCard and the new Season Pass? 

The Season Pass is now issued as a QR code ticket via the KLIA Ekspres app, replacing physical cards as the ticket medium. 

When will the Season Pass take effect?  

The Season Pass will take effect on 1 August 2026. 

Why was the system upgraded to QR? 

To eliminate queuing at the counter and enhances overall travel experience. 

How do I purchase a Season Pass? 

Download or update the KLIA Ekspres app, log in with a registered account and link your account to your mobile device. You can then select and purchase a Weekly or Monthly Season Pass in the app. 

Do I need to visit a counter to activate my Season Pass?

No, you no longer need to activate the Season Pass at the counter and reload voucher redemption is no longer required. 

Do I need an account to buy a Season Pass? 

Yes, you must register and log in to the KLIA Ekspres app to purchase the Season Pass. 

Can I still use old reload vouchers? 

Yes, TravelCard reload vouchers purchased before 1 August 2026 can still be redeemed at the counter. 

How do I use the Season Pass to travel? 

Simply scan your QR code at the gates for both entry and exit. 

Where do I access my Season Pass?  

In the KLIA Ekspres app under your account – Bookings. 

Can I use a screenshot or printed QR code of the Season Pass? 

No, the QR code must be scanned directly from the KLIA Ekspres app.

Why is my Dynamic QR code failing to scan at the gate?

Dynamic QR codes rely on exact time synchronization. If your phone's date and time are set manually or out of sync, the gate scanner cannot validate the code.

How to fix:

• Enable automatic date and time:

• Android - Settings → System (or Additional Settings) → Date & Time → Enable Set Automatically
• iPhone (iOS) - Settings → General → Date & Time → Enable Set Automatically
• Huawei - Settings → System & Updates → Date & Time → Enable Set Automatically

• Force-close and reopen the app, then try scanning again.

What happens if I fail to produce my QR code when requested? 

You must be able to present your QR code upon request and at the fare gates for both entry and exit. If you fail to produce a valid QR code due to a device issue, insufficient battery or any other reason, the standard fare may be imposed. 

What are the key advantages of the new QR system for the Season Pass? 

• No need to queue at Customer Service Counters for activation and redemption of reload vouchers  
• Instant ticket access directly from your device  
• Faster gate entry using QR code scanning 
• Fully cashless and paperless 
• Easier ticket management 

How does it improve my journey? 

It reduces waiting time and provides a smooth end-to-end travel experience, from purchase to boarding. 

Is the system environmentally friendly? 

Yes, it reduces paper usage and supports sustainability initiatives. 

Can I get a refund or extension? 

No, there are no refunds, extensions, or exchanges for unused or expired passes. 

Can I share my Season Pass with others? 

The Season Pass is strictly non-transferable and may only be used by the registered KLIA Ekspres app account holder. Any misuse, abuse, or fraudulent use of the Season Pass may result in immediate cancellation without a refund. 

What happened to the physical TravelCard? 

It has been replaced by the Season Pass which is a QR code system, with effect from 1 August 2026. 

Can I still use my existing TravelCard? 

Existing TravelCard purchased before 1 August 2026 are still accepted. 

I have an existing KLIA Transit TravelCard (excluding MyKad). What should I do with it after the Season Pass is introduced? 

If you already have a KLIA Transit TravelCard purchased before 1 August 2026, you may continue to use it until the expiry of the TravelCard or when the trips are fully utilized. After that, you need to buy the new Season Pass via the KLIA Ekspres app.

How do I request an e-Invoice for the Season Pass? 

Submit your request via the e-invoice portal within the required timeline (by the 4th day of the following month). 

Do I need to link my device before purchasing a Season Pass? 

Yes. It is mandatory to link your KLIA Ekspres account to your mobile device before you can purchase or use a Season Pass. Device linking helps protect your account and ensures that your Season Pass can only be accessed through your registered device. 

What happens if I change to a new phone? 

Please refer to the nearest Customer Service Counter or contact CustomerEnquiry@KLIAekspres.com for assistance. 

Who can I contact for help? 

• Phone: +603 2267 8000 

• Email: CustomerEnquiry@KLIAekspres.com 

• Customer Enquiry Operation Hours: 8.30am to 6.00pm (weekdays only)