Kuala Lumpur, 2nd June 2021 – Express Rail Link Sdn Bhd (ERL) will be temporarily suspending all its rail services from Friday, 4th June 2021 until further notice due to the nationwide total lockdown or Movement Control Order (MCO) 3.0 implementation, following consultations with the Ministry of Transport and the Land Public Transport Agency.
More than one year after the first outbreak of COVID-19, there are limited commuters and virtually no air travellers using the train services. ERL’s average daily ridership dropped by 69% in 2020 compared to its 2019 pre-COVID-19 level. With the start of the total lockdown on 1st June 2021, the average daily ridership plunged a further 89% compared to its 2020 level
(or, a 97% decline vs 2019).
The company has taken into account the government’s latest directive on working from home and stricter movement restrictions from 1st June 2021. Thus, in order to ensure that ERL can continue to provide services to all its customers once the MCO is lifted and remain financially sustainable, the company regrettably has to temporarily suspend its services until further notice.
Those who still need to commute or travel for urgent matters during this period are advised to make alternative arrangements for their transportation. Information on transport options from each ERL station and the latest service updates can be found on www.KLIAekspres.com, KLIA Ekspres Facebook and Twitter as well as at the stations.
The public can also get further assistance through Customer Enquiry at (03) 2267 8000 (Monday to Friday, 8:30 am – 6:00 pm), KLIA Ekspres Facebook and Twitter.
ERL would like to thank all its customers for their support and understanding of this difficult decision, and sincerely apologises for the inconvenience caused during this period.