VIP Service Terms and Conditions

VIP Service Description & Fares

  • The package comprises a one-way ride on KLIA Ekspres between Kuala Lumpur International Airport (KLIA/KLIA2) and KL Sentral, and a one-way ride in an executive limousine between KL Sentral and your destination. It also includes meet-and-greet and dedicated porter services. The price for one person is RM155 one-way (Zone 1). Zone 2 destinations have an add-on fee of RM55.
  • KLIA Ekspres service coverage consists of journey between Kuala Lumpur International Airport (KLIA/KLIA2) and KL Sentral.
  • Upgrade your fleet vehicle from Executive to Premier/Group with only RM55 add-on fee to any Zone.
  • Additional passenger(s) to the same destination at RM55 per Adult, RM25 per Child.
  • Maximum four (4) passengers per limousine (Executive/Premier).
  • Maximum seven (7) passengers per group (van).

Reservation

  • Reservation made through KLIAekspres.com/VIPservice must be received at least 12 hours before pick-up or arrival time.
  • Out Hotline number is +603 2278 9009. Reservation via the Hotline can be made only from 6:00am – 11.00pm daily (local time).
  • Walk-in request is accepted at KLIA/KLIA2, subject to limousine availability. Enquiry is to be made at KLIA Ekspres VIP Service Ticket Counter.

Limousine’s Fulfillment & Requirement 

  • The journey time between KLIA and KL Sentral is 28 minutes, and 33 minutes between KLIA2 and KL Sentral. Limousine journey time is dependant on traffic conditions. Additional time may be required for heavy traffic conditions, for checking in at KL Sentral and for intervals between train departures. It is the passenger’s responsibility to ensure that there is sufficient transfer time to avoid missing his/her flight.
  • All luggage must fit within the limousine’s luggage compartment. Express Rail Link Sdn Bhd, as the service provider, is not responsible for carrying any excess luggage. If an additional vehicle is required to carry the excess luggage, the applicable charges for the vehicle will be imposed.
  • Split destination from one assignment is not allowed.

 Cancellation/Changes/Refunds

  • Cancellation can be made online, or via phone to our Hotline number at +603 2278 9009.
  • Full refund, less Administrative Fee, will be given for cancellation made more than 12 hours before pick-up time.
  • An Administrative Fee of RM10 is chargeable for each cancellation.
  • No refund will be given for cancellation made less than 12 hours before pick-up time.
  • Changes made to the destination address involving different zones (eg. Zone 2 to Zone 1, or vice versa) are acceptable, at least 12 hours before pick-up time. The difference in rates will be calculated for refund (less RM10 Administrative Fee) or additional charges.
  • No additional charges will be imposed for any changes made to the reservation that do not affect the fare.

No Show (inbound/outbound)

  • If the passenger is not at the location within 10 minutes of the stipulated pick-up time, the passenger is deemed as a “No Show”, and Express Rail Link Sdn Bhd is deemed to have fulfilled its obligation on the confirmed reservation. No refund or further obligations apply.
  • If the limousine is not at the location within five minutes of the stipulated pick-up time, a full refund will apply if the passenger consequently uses another mode of transportation.

 Payment

  • Payment for confirmed reservations must be made online by credit/debit card.
  • Payment for telephone reservations must be made by credit/debit card upon making a booking.
  • Payment for walk-in reservations can be made by cash or credit/debit card at the KLIA Ekspres VIP Service Ticket Counter when making the reservation.

Address and Sales Contact

  • Express Rail Link Sdn Bhd, Marketing & Sales Office, Level 2, KL City Air Terminal, KL Sentral Station, 50470 Kuala Lumpur
  • Fax No: +603 2267-8910
  • For Sales Enquiries, please call the Marketing & Sales Team at tel. +603 2267-8000 or e-mail VIPservice@KLIAekspres.com

Prices are in Ringgit Malaysia. Package is subject to Terms and Conditions above and limousine availability at the time of reservation.
Conditions of Carriage apply.

These Terms and Conditions are subject to change without prior notice.

Copyright © 2017 Express Rail Link Sdn Bhd (375839-H)