I registered as a member previously. I don’t know my password but the website is asking for one. Do I need to register again?

If you’ve booked a VIP Service on the old website before, you will have an account automatically created for you in the new system.

You would have received an email from us to notify you of the system migration as well as your username and temporary password. The username is the email address which you previously used to make your bookings. Don’t forget to change the temporary password!

You can also email us at VIPservice@KLIAekspres.com to check.

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