I did not receive my travel itinerary after making the payment online and I could not find the purchase transaction record on the “View Transaction History” page. However, upon checking with my bank, I was told that the payment has been charged to my credit card. What should I do?

Please call our Customer Enquiry at +603-2267 8000 or write to customerenquiry@KLIAekspres.com and provide the following details for our further investigation:

  1. Name on card/ Passenger Name
  2.  Type of Card
  3. Booking/ Order No / Amount transacted in MYR
  4. Date and Time of transaction
  5. Your contact details

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