Kuala Lumpur, 25th October 2016 – Express Rail Link Sdn. Bhd. (ERL) shined at the recent Land Public Transport (LPT) Gala Dinner 2016 on 16th October 2016 when it won two industry awards for Best Safety Practices and Best Customer Service. The Gala Dinner was organised by Suruhanjaya Pengangkutan Awam Darat (SPAD) in conjunction with its annual LPT Symposium, themed Public Transport: Transforming the Nation.
Accepting the awards on behalf of ERL were the Executive Chairman, YBhg. Tan Sri Mohd. Nadzmi Mohd. Salleh and Mr. Thomas Baake, Chief Executive Officer of ERL Maintenance Support Sdn. Bhd. (E-MAS), a wholly-owned subsidiary of ERL. The awards were presented by SPAD Chairman, YBhg. Tan Sri Dato’ Seri Syed Hamid Syed Jaafar Albar.
Tan Sri Mohd. Nadzmi said, “We are honoured and thrilled to be recognised in these two key areas by SPAD. We have skilled and competent manpower inboth ERL and E-MAS who hold our performance standards to the highest level. Our comprehensive maintenance programme ensures that we strictly adhere to the best safety practices according to industry standards and ultimately, ensures a safe and reliable service for our passengers. We are proud of our 99.7% on-time performance record and are committed to provide the best customer experience.”
The assessment criteria for the Best Safety Practices Award include safety routines, fleet and records maintenance as well as risk management, while for the Best Customer Service Award, the panel of judges assessed each entry on train service availability and reliability, and customer friendliness.
“We would like to thank SPAD for this recognition. This achievement will certainly motivate all our staff members to continue to work hard and renew their commitment to providing the highest level of service to passengers,” Tan Sri Mohd. Nadzmi added.
Best Safety Practices & Best Customer Service 2016
About Express Rail Link
Express Rail Link (ERL) is the operator of KLIA Ekspres and KLIA Transit train services that connect Kuala Lumpur International Airport (KLIA & KLIA2) and the city. The non-stop journey on KLIA Ekspres between KL Sentral and KLIA takes only 28 minutes. Passengers can continue their journey to KLIA2 which only takes another 3 minutes. The KLIA Transitservice stops at three intermediate stations i.e. Bandar Tasik Selatan, Putrajaya & Cyberjaya and Salak Tinggi, with a total journey time between KL Sentral and KLIA of 35 minutes.
ERL welcomed its 75 millionth passenger in August 2016 and recently unveiled its new KLIA Transit train, manufactured by CRRC Changchun Railway Vehicles Company Limited, at the Air-Rail Complex in Salak Tinggi.
About ERL Maintenance Support Sdn. Bhd.
ERL Maintenance Support Sdn. Bhd. (E-MAS) was established in 1999 to operate and maintain the ERL train system. In the past 10 years, E-MAS has developed the skills and expertise of its employees to successfully operate and maintain both the KLIA Ekspres and KLIA Transit services with an impeccable 99.7% on-time service performance. Their expertise has been recognised by other operators domestically and regionally.
Express Rail Link Sdn Bhd
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