Kuala Lumpur, 26th May 2011: Express Rail Link (ERL) has been honoured with two accolades at the inaugural Global AirRail Awards 2011.

The air-rail operator claimed the Best Customer Service Award for its KLIA Ekspres VIP Service while Chief Executive Officer, Noormah Mohd Noor became the first recipient of the Personality of the Year Award.
Noormah said winning the award for KLIA Ekspres VIP Service gives the company a tremendous boost and is a great recognition of the staff’s outstanding efforts.

“It is really gratifying to be honoured with this achievement. We have come a long way since we launched the VIP Service in 2004. Over the years, we have striven to improve the service, expand its coverage and ensure the highest levels of service and consistency across all operational areas. I would like to thank the staff at ERL and E-MAS (ERL Maintenance Support Sdn Bhd) for their continued dedication and commitment to the job they do so well,” said Noormah.

The KLIA Ekspres VIP Service is a premium service that combines the efficiency of its train service with personalised meet-and-greet, porter and executive limousine services. This exclusive service takes passengers door-to-door from the airport to their city centre hotels, offices or homes. It appeals to discerning travellers who appreciate all round excellence.

Noormah picked up the awards at a ceremony held during the international conference ‘The Future of AirRail – Innovations & Modern Technologies’ in Riga, Latvia. The Awards, organised by UK-based AirRail News, is the first ever international awards ceremony dedicated to the air-rail market as part of its programme to promote rail connections with airports and recognise best practices.

Milda Manomaityte, Editor of AirRail News and host of the Global AirRail Awards, commented: “To stay ahead in the competition with other transport modes, airport rail links have to constantly improve their service via new technologies, customer service and marketing. Strong brand values mean that a railway can attract air travellers who normally would travel by cars or taxis.”

The Best Customer Service Award looks at initiatives that improved the customer experience and delivered excellent results. ERL recognised the need for a pre-arranged “last mile” connectivity from KL Sentral Station. With KLIA Ekspres VIP Service, they are able to create a seamless journey experience for their customers.”

“As for the Personality of the Year, this award goes to a person who through his or her work contributed greatly to promoting and growing the air-rail business in the world. Noormah has shown an incredible passion and determination to promote the airport express concept throughout the world and at home. She shares her knowledge and expertise with many in various international events and meetings, is constantly innovating to improve passenger experience and never forgets to seek new knowledge and ways to prove that airport expresses are the best railways in the world.”

Visit www.KLIAekspres.com to know more about KLIA Ekspres VIP Service.

For more information on the Global AirRail Awards 2011, visit www.airrailawards.com.

Express Rail Link Sdn Bhd

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For further information,
Marketing Communications
Sheila Shamsudin Tel: +603-2267 8010          Email: sheila@KLIAekspres.com