Responsible of the Customer Enquiry and the management of feedback (as defined in the Customer Feedback Procedure) including providing timely response, maintaining proper records and doing the necessary follow up.
Responsible for compilation of records and to prepare summary report of feedback on monthly basis to Head of Management.
Responsible of the administration for the back-office printing for pre-sold tickets and any requests on ad-hoc basis.
To project the good image of the company and to oversee the running of front office / reception area. This also includes handling telephone calls, welcoming guest, receiving documents and ensuring their proper distribution and to perform administrative and clerical function.
Assisting the Head of Management in the overall administration of Customer Service Management Unit, and to provide marketing support to the various Marketing & Sales sections.
Good communication and writing skills in English and Bahasa Malaysia.
Able to communicate in other languages will be an added advantage.
Possess basic customer service skills especially in persuasive communication.
Pleasant and well groomed.
General Expectation:
Be a team player and give full co-operation to the Head of Management in achieving the company 's objectives.
Maintain proper personal grooming and project positive disposition to uphold the corporate image.
Support the Management and observe all the company’s policies, rules, regulations, guidelines, etc at all times.
Note :
Only shortlisted candidates will be contacted/notified.
Interested in Joining us?
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