I have purchased a KLIA Transit Single Trip (one-way) ticket. However, I have not used the ticket as my flight has been cancelled. Can I get a refund?

There is no refund for any unused ticket resulting from a passenger’s change of mind, personal reasons, airline matters or any other reasons which are not within our liability. Under our Conditions of Carriage, we can only offer compensation for the value of the ticket purchased, if there is a delay of 60 minutes or more in the train service, for any unused tickets. The unused ticket can be used for a future trip, as long as the ticket has not expired.

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